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Car Export / Auction

Auction Bidding Procedure, how does it work?

The most common bidding style is done live by clicking a button, though the process is much more complicated. You keep clicking on the button until the other party cannot afford another cent (yen), and the car is bought at the top price by the seller.

The largest of these is the USS Tokyo auction, where 8 lanes of cars are sold at the same time nonstop until the auction finishes.

The auctions take place all over Japan, from the island of Hokkaido in the North to the small islands of Okinawa in the South.

Auction Car Diagram

All inspection sheets have a diagram of the car’s body. There will be a lot of different marks inspectors will place over this diagram to describe what they see. The following is the most common marking scheme:

  • A – Scratch mark
  • A1 – About a thumb’s width
  • A2 – About a palm’s width
  • A3 – Larger than A2
  • B – Section that needs repair work
  • C – Corrosion exists
  • M – Repaired mark
  • W – Repaired wave. Very common to see 1-2 on older cars.
  • R – Rust exists
  • P – Repainting needed
  • X – The body panel needs to be replaced
  • XX or XXX – Panel is replaced.
  • A – line is generally used to show where a scratch is.
  • U – Dent
  • U1 – Thumb’s width
  • U2 – Palm’s width
  • U3 – Larger than U2
Auction Grading System, what is it?

Most auctions have a grading system that uses numbers and letters to tell the buyer the vehicle’s condition. Often on inspection sheets, this includes overall, interior, and sometimes, exterior ratings. This system is a helpful way to categorize, in general, the quality of the vehicle while quickly searching car listings.

Auction Inspection Sheets, what is it?

Auction inspection sheets are the primary way to give prospective buyers an idea of the car’s condition. Without them, you would have a hard time knowing any vehicle’s condition until you have your bidding agent inspect it on the morning of the auction. While inspection sheets are not always accurate, they help ease searching. These inspection sheets have “Inspector’s Notes,” which are written in Japanese and can provide you with a wealth of knowledge of the car’s condition. Try to have such notes, and possibly all information, translated.

Each auction house can have a different inspection sheet form. Differences are usually in the variations of formatting and symbol usage. There is also sometimes a variation in what information is available.

Auction Interior Grade, what is it?

Most auctions will provide a grading of the interior’s condition.

  • A – Good condition
  • B – Normal wear condition
  • C – Needs cleaning/repair
  • D – Needs much cleaning/repair
Auction Overall Grade

In most cases, you will see either numbers or a letter or two:

  • 6 or above – New and never driven.
  • 5 – Near new. Everything is in top condition.
  • 4.5 – Excellent condition. It may have some minor issues (small scratches/dents).
  • 4 – Good condition. Normal wear and tear at max.
  • 3.5 – Average condition. All areas are at an acceptable standard.
  • 3 – Various scratches or dents. Some paint is missing.
  • 2 – In bad condition
  • 1 – Very bad condition OR has been modified and is in good condition.
  • 0, A, A1-A5 – Involved in Accident. If there is a number, higher is worse.
  • RA or R – Had an accident and repaired.
  • R1 – Repaired modified car. For example, after-market parts for performance or appeal could be used.
  • B or C – Had a large accident and repaired it.
  • *** – Good for parts only.

Other Special Overall Grades:

  • S – Perfectly new.
  • T – Special Purpose vehicle.
Auction Process, do I need to know it?

Knowing what will happen will help you avoid pitfalls and make better decisions when searching, bidding, and purchasing.

Auction Stock, what is it?

Auction stock is a collection of vehicles auctioned at a particular auction.

Auto Auction, what is it?

Auto auctions are places where vehicles are sold to the highest bidder.
Buying from auctions is the most popular. Knowing what to do and what to watch for can make it a more enjoyable experience, and you are more likely to be able to get what you want.
It is important for anyone seeking to buy from auctions to know that they cannot buy directly. Auto auctions can only give membership legally to those with trading licenses for used cars. (e.g., Dealers or Exporters)

Benefits of Auction

When buying a vehicle in Japan, you need to consider how you will buy it: from a dealer’s lot (called Stock) or through auto auctions. Auto auctions have advantages because:

  • They offer a wide stock/variety available.
  • They are a safe way to buy – you get independent reviews of a car’s condition.
  • They often give much more competitive prices.
Bid, what is it?

The price offered on an auction vehicle during an auction.

Car Related Abbreviations
  • AT – Automatic Transmission
  • CA/CAT – Column Automatic Transmission – The shifter is on the steering column.
  • DA/DAT – Dash Automatic Transmission – The shifter is on the dashboard/instrument panel.
  • FAT – Floor Automatic Transmission – Shifter on the floor between front seats.
  • MT/MT# – Manual Transmission – # is the number of gears (usually not including reverse.)
  • F# – Manual Transmission (Forward Gears) – # is the number of forward gears (not including reverse.)
  • CVT – Continuously Variable Transmission
  • TiP – Tiptronic
  • Petrol/Gasoline – Petroleum-based liquid with additives
  • Diesel – A specific fractional distillate of petroleum fuel oil.
  • Hybrid – Combining multiple forms of fuel, usually for economic reasons.
  • Electric – The use of batteries and an electric motor for power.
  • Ethanol – Same type of alcohol found in alcoholic beverages as fuel.
  • LPG – Liquid Petroleum Gas – A mixture of hydrocarbon gases.
  • CNG – Compressed Natural Gas – 70 to 90% methane in gas form.
  • 2WD/4WD – 2/4 Wheel Drive
  • AC – Air Conditioner
  • AAC – Automatic Air Conditioner (Climate Control)
  • WAA/WAC – Dual Automatic Air Conditioner
  • ABS – Anti-lock Brake System
  • AW – Alloy Wheels
  • BB – Bull Bar
  • C – Cooler; also called Cooler Pack
  • CC – Engine’s size in Cubic Centimeters (cm3)
  • CC – Cruise Control
  • CD – CD Player
  • CL – Central Locking
  • Chassis # (number) – Know the exact generation of the model with this number.
  • EFI – Electronic Fuel Injection
  • ES – Electric Seats
  • HD – High Deck
  • HR – High Roof
  • KM/KMS – Mileage in Kilometers
  • MD – Mini Disc Player
  • LS – Leather Seats
  • LSD – Limited Slip Differential
  • LWB – Long Wheel Base
  • NAV/NAVI – Navigational System
  • P/D – Petrol or Diesel
  • PM – Power Mirrors
  • PS – Power Steering
  • PW/EW – Power Windows/Electric Windows
  • SL – Spot Lights
  • SP – Spoiler
  • SR – Sun Roof
  • SRS – Supplemental Restraint System (Air-Bags)
  • ST – Stereo
  • SWB – Short Wheel Base
  • TC – Twin Cam
  • TRC/TCS – Traction Control System
  • TT – Tithonic or similar system
  • TV – Television
Do I have to become a member to buy from Auctions?

Yes, membership is necessary if you would like to buy from auctions.

Important things to watch for when considering a car at Auction
  • -Mileage
  •  Ratings (Overall, Interior)
  •  Manual or Automatic Transmission
  •  Gas or Diesel
  •  RHD or LHD – if not mentioned, it is RHD
  •  Year – it can be the production year or the first registration year. Knowing both is good for important reasons.
  •  Check production year by chassis number.
    Auction houses are usually open once a week on a pre-selected day. Those who wish to participate must come a few hours earlier to inspect the cars they will bid on. After inspections are done, the auctioning begins.
    If there is a vehicle you want, our buyer will bid up to your maximum budget. If we have the highest bid, we will most likely win the bid.
Vehicle Inspection at Auction

The auctioneer must first inspect all vehicles before they can be auctioned. Because the reputation of an auction house is in its accuracy in assessing a vehicle’s condition, they strive to give fair inspections.

When they inspect, they use a form called an ‘Inspection Sheet.’
In general, you will find the following:

  • Vehicle Data (registration, chassis number, etc.)
  • Any structural damage.
  • Any cosmetic damage.
  • Any mechanical damage.
  • The vehicle’s Rating (e.g. 4.5)
  • The vehicle’s Equipment (e.g. alloy wheels)
  • Assessor’s Notes (written in Japanese – you should get them translated)
  • Auto auctions also allow members to examine cars on the day of the auction before bidding begins.

Car Export / General

Can I buy left-hand drive car?

Almost all the cars in Japan are right-hand drive (RHD), but sometimes left-hand drive (LHD) vehicles are also available.

Can I import a used car from Japan into my country?

All depend on the import regulations of the destination country. We highly recommend you contact your local importing agent first.

Can I track my documents once they have been dispatched?

Yes, you can track your documents. We usually use DHL for sending documents. They provide a tracking number for each package.

Can I track my documents once they have been dispatched?

Yes, you can track your documents. We usually use DHL for sending documents. They provide a tracking number for each package.

Dealer Stock

Vehicles that are available directly from a dealer or exporter. There is no auction date, and the vehicles usually come with more detailed inspections, notes, and photos.

Fixed price, what is it?

A term used when a used vehicle is bought at a flat rate rather than winning a bid.

Hoken (Insurance)

There are two insurances:

  • Kyosei Hoken – Mandatory Insurance 
  • Jibaiseki Hoken – Additional Insurance
How do I find the cleaning agent?

You can choose your reliable clearing agent in your local area, or you may wish to contact our preferred clearing agents in your region.

How do I know if the vehicle is suitable for my country?

We will let you know if the vehicle is unsuitable for your country.
It is also encouraged to see the import regulation page by country. However, please check with your local authorities before importing. We can only track some local regulations, not all, since they are constantly changing. The importer must confirm the Import Regulations of the final destination county.

How to check Market Price?

Knowing the correct market price is very important. All you have to do is to check the Auction Buying Price of the particular vehicle with similar or the same specifications in the recent history (about 2-4 weeks).
We can search for vehicles with the same Chassis No, Model, Year, Mileage, Condition, Color, and other relevant specifications. Once we get the data for the recently sold in auction units per our search criteria, we check their “Sold Price.” We will ignore the prices which are too different (high or low) from most of them. Then we will calculate the average to find the approximate market price.

How will I know when my payment has been deposited into your account?

Please provide us the proof of payment to confirm your order. Once the payment has been made, please send us a confirmation of payment together with the proforma invoice number or your given customer number via Email.
Once your payment is confirmed in our account, we will contact you.

How to check Market Price?

Knowing the correct market price is very important. All you have to do is to check the Auction Buying Price of the particular vehicle with similar or the same specifications in the recent history (about 2-4 weeks).
We can search for vehicles with the same Chassis No, Model, Year, Mileage, Condition, Color, and other relevant specifications. Once we get the data for the recently sold in auction units per our search criteria, we check their “Sold Price.” We will ignore the prices which are too different (high or low) from most of them. Then we will calculate the average to find the approximate market price.

Kei-class (K-class)

Refers to a vehicle that has an engine is around 660cc.

Proxy Bid, what is it?

It is the maximum bid price for a vehicle that a customer is willing to pay. The bidding agent will bid up to this point.

Shaken (Safety Inspection), what is it?

An inspection for vehicles when purchased new, after the first 3 years, and every two years for the time it is registered. It also includes doing all necessary repairs and paying all taxes and fees related to car registration.

What are your bank account details?

It will be on the invoice. To be sure, please double-check it on our company’s profile page. There are all the bank details. Please be careful of fake emails and always make direct contact with Jsmile staff.

What is Reg. (registration) Year?

Reg. year (registration year) means the first year the vehicle is registered by law in Japan and appears on all vehicle documents. It sometimes differs from the year of manufacture of the vehicle.

Why are there so few diesel engine vehicles?

A majority of vehicles produced in Japan have petrol engines. As a result, diesel automobiles are rarer and tend to be more expensive.

Why are there so few Left-Hand Drive vehicles?

Japan is a Right Hand Drive Country, so Japanese makers do not produce LH-drive vehicles for the domestic market.
You may sometimes see Left Hand Drive vehicles from Europe and America in stock.

Why are there so few Manual Transmission vehicles?

A majority of vehicles produced in Japan have an automatic transmission. As a result, manual transmission automobiles are rarer and tend to be more expensive.

Why do Japanese people trade their vehicles so quickly?

Many Japanese drivers love their vehicles and cannot wait to change them for the new shape models.
Most models change shapes every five years.
Also, the registration system here in Japan is costly, at an average cost of US$1,200 per year.
After 9 years, registering such a vehicle is not worth the cost.
Therefore many Japanese drivers prefer to change to new models.

Will the GPS navigation system installed in the vehicle work in my country?

No, the GPS navigation system installed in vehicles from Japan works only in Japan. It is not possible to update its maps for different countries.

Car Export / Payment

Can I purchase at FOB prices?

Yes, purchasing FOB prices is possible for some countries. Don’t hesitate to get in touch with us for the details.

How long does it take for my payment to reach your bank account?

Although it depends on your local bank, it normally takes approximately 1-7 business days to receive and process your payment. We will let you know as soon as we confirm your payment.

What will I have to pay once I receive the vehicle?

Upon the vehicle’s arrival, you will have to pay port clearing costs, import duties, taxes, and any additional fees requested by your country or the port of destination.
Please verify with local authorities or a good clearing agent for more details.

When is the payment due?

Please complete the payment before the expiration date indicated on the invoice.

When should I pay the shipping cost?

Please make the payment for shipping before shipment. We will ship the car upon payment of the C&F or CIF amount indicated on the proforma invoice.

Car Export / Shipping

Arrival Notice, what is it?

A notice stating the ship’s arrival is given to those listed to receive it in the Bill of Lading.

B/L (Bill of Lading), what is it?

B/L stands for “Bill of Lading” and is the document issued when any items are shipped.

B/L is a contract between the shipper and the transportation company; that establishes the terms for shipping. It also serves as a document of title, a contract of carriage, and a receipt for goods.

B/L NO.

The unique number that is given to each B/L may be necessary when releasing the original B/L.

Benefits of RO-RO
  • Easily available in most countries
  • We can book shipment regardless if a customer has just one or more units.
  • Low chance of damage
Can I amend the Bill of Lading?

The shipping company will not accept any changes of B/L after the arrival date.

For example, regarding the Mombasa port, Mombasa customs regulations only accept changes before 7 business days of arrival. Please kindly recheck your document and tell us immediately if there is an amendment.

Can you ship the parts inside the car I am buying?

No, we cannot ship the parts inside a vehicle unless the vehicle is shipped by container method and in your name.

CFR or C&F (Cost-Freight)

Seller pays the necessary cost and freight charges to get to the Port of Destination. The risk of loss/damage and additional costs after the vehicles have been delivered on board will be placed on the buyer. This term requires the seller to clear the goods for export.

CIF (Cost-Insurance-Freight), what is it?

It includes the seller’s responsibility for cost, freight, and Marine Insurance. The seller pays the insurance premium. It doesn’t include Customs duties and taxes. The term also requires the seller to clear the goods for export.

CIF and FOB

CIF stands for (Cost + Insurance + Freight). It includes car costs, marine insurance, and shipping fee.
FOB stands for Free On Board.

Container shipment, what is it?

During container shipment, vehicles are loaded and fixed in a container (a big metal box of standard size). Shipment by container is very safe and covers almost all ocean ports in the world. It is usually more expensive and slower than Ro-Ro shipment.
As a default, we provide quotations for shipments in 20 feet long containers. 40 feet containers are also available on request and might be convenient for purchases of multiple vehicles.

Customs Invoice/ Final Invoice

Prepared by the exporter or a Freight Forwarder and describes the goods bought. It is usually used for import clearance.

Deregistration/ Export Certificate, what is it?

A certificate proving, among other things: indicates the end of previous ownership, proper mileage, and the car’s history. This certificate is necessary to export/import a used vehicle.

Description Of Goods, What Is It?

A Basic description of the car; Maker, Name, Chassis number, Color, Etc

Do I need to contact a clearing agent in my country?

Yes, please consult with your local clearing agent as soon as you find a car you want.
They will quote you an extra cost after landing at the port and give you all the instructions to register in your country.

Final Destination, what is it?

“Final Destination” defines the country where you will register your vehicle.

FOB (Free On Board), what is it?

A term that means the seller carries all responsibilities for costs and risks to a certain point (usually the Port of Destination in car exporting), and then responsibility shifts to the customer. The term requires the seller to clear the goods for export.

Freight Collect, What Is It?

In Freight Collect, the buyer or receiver of the goods pays for the freight.

Freight Forwarder

An agent works on behalf of the shipper (exporter) and is used to make the booking reservations for shipment.

Freight Prepaid, what is it?

In Freight Prepaid, the seller or the shipper pays the freight charges before the arrival of goods.

How do I find my port of discharge?

Please check this information with your local broker/agent.

How long does shipment take?

Delivery of your vehicle to your nearest port will depend on the timing of your payment and the shipping company’s schedule.

How to calculate FOB?

FOB includes the following:
FOB = Auction Buying Price + Domestic Charges.

To calculate C&F, we will further add Freight and Inspection (if required) to FOB.

How will I know about the shipping schedule?

We will arrange the booking. Please wait for an email from our logistic team for your shipment’s departure and arrival date, which is usually sent within 2 weeks from the date of the payment confirmation.
In some cases, we will contact you to ask for further information, if necessary, for the shipment. But if it is not the case, please leave it up to us. We will notify the shipment details once the vehicle is confirmed for shipment by a shipping company. Please note the arrival date and talk to the local shipping agent if the arrival date has been changed.
We recommend you contact your local clearing agent or shipping agent to confirm the arrival date before you pick up your vehicle.

JAAI inspection, what is it?

The JAAI inspection is a paid certificate to guarantee the quality of the vehicle approved by the JAAI (Japan Auto Appraisal Institute). In some countries, the Government requires JAAI inspection for imported used vehicles. Without a JAAI inspection, you will be charged a penalty.

JEVIC inspection, what is it?

The JEVIC inspection is a paid certificate to guarantee the quality of the vehicle approved by the JEVIC (Japan Export Vehicle Inspection Centre). In some countries, the Government requires JEVIC inspection for imported used vehicles. Without a JEVIC inspection, you will be charged a penalty.

Marine Insurance

It is optional and covers any possible damage during shipping with two levels of coverage. Firstly, Total Loss Coverage – Covers only when a car isn’t recoverable. On a second level, there is Full Coverage – which Covers Total Loss plus any other damage or theft.

Notify party

Notify party is the person that will be advised of the good’s arrival and is usually SAME AS CONSIGNEE, but it could be a company or another person nominated by the customer.

Pick Up BL, what is it?

In the case of Pick UP BL, the customer must require original documents to get the vehicle released from the port.

Port of Destination

The port of destination is the port to which the shipper will ship your goods.

Pre-shipment Inspection, what is it?

Some countries require the car to pass an inspection before it’s shipped. For example, the JAAI Inspection is required by Bangladesh, Mauritius, Tanzania, and others. Mozambique requires you to get the MOZ number at the local Mozambique Intetrek Office before shipping. Along with getting that number, your car will also be tested. In the same way, Kenya requires JEVIC Inspection.

Pros and Cons of Container Shipment
  • It can be a bit cheaper if a customer has 5 to 6 units.
  • If a customer needs more units to fit in one container, we have to wait for another order to fill the container.
  • There are chances of damage to units on the way
  • For the units to be packed in one container, we must ensure all the units are at the same port. Suppose the units are at different Japanese ports. In that case, we have to transport them all to the same port, which leads to additional transportation costs.
RO-RO shipment, what is it?

Shipment by Ro-Ro (Roll on-Roll off) refers to shipment done with vessels where the vehicles are loaded and unloaded by driving them into and out of the ship. All vehicles are secured in their respective bays and are isolated from the elements during the sea passage. Such shipments are usually faster and cheaper than container shipments. There are some destinations where Ro-Ro shipments are not available.

Shipment

When ready to ship, the car(s) will be placed onto the next available ship for its destination. Depending on whether the vehicle has been deregistered yet and which shipping method is used, it can take 1-6 weeks for a car to load onto a ship.

Shipper

The person or company sending the goods.

Surrendered BL, what is it?

Surrendered B/L is a form of B/L based on which the customer can get their vehicle released from the port without presenting original documents of the vehicle to the Port Authorities.

Vanning, what is it?

“Vanning” is the process of professionally loading and securing vehicles to get damaged in case of rough weather conditions during the transportation on the vessel.

Vehicle Listing at Auction

The Auction Houses assign each vehicle an auction date and add the vehicle to its database for members to view. Members of the auction can find cars via the internet.

Voyage, What Is It?

The ship name and Voyage number; as the same ship makes many trips, voyage numbers are used to identify which exact shipment.

What countries do you export your vehicles to?

Jsmile exports to any countries that allow imports of used vehicles from Japan.

What do I have to prepare for the shipment?

In most cases, there is nothing you need to do. Jsmile will arrange the shipping on your behalf. Once you receive a booking notice, please remember the arrival date so you can pick up your car.

What documents do I need to receive my car?

The documents below will be sent:

  • Customs Invoice
  • Bill of Lading
  • Other documents may be required depending on your country’s regulations

Please contact your local clearing agent for the details of the necessary documents.

What does "consignee" mean?

The consignee is the person entitled to receive delivery of the goods. The name is listed on the Bill of Lading and all the documents regarding the vehicle we provide.

What does the customs clearance process entail?

Once the vehicle arrives at the port, it will be your responsibility to perform customs clearance. Suppose you are not in a position to clear the vehicle personally. In that case, you can hire a local agent to perform customs clearance. Please contact your local clearing agent for the necessary steps to be followed well before the arrival of the car.
A clearing agent is compulsory for vehicles with Durban as the destination port. Please tell us your preferred clearing agent. Don’t hesitate to contact us if you do not know the agent, and we will introduce our preferred agents.

What is the difference between Ro-Ro and Container shipment?

Ro-Ro is a vessel designed to carry wheeled cargo such as automobiles, trucks, and trailers that are driven on and off the ship on their own wheels.
We ship cars by container to countries where there is no Ro-Ro shipment. We can put 3~5 vehicles in a container.

What is the information required for shipment?

There are three different things required to confirm the shipment of your vehicle.

  • Consignee Address
    Address of the person who will appear on the shipping documents.
    The consignee is the person who receives the vehicle.
  • Courier Address
    The address shipping documents will be sent.
  •  Notify Party
    The person to contact at the port of delivery. In most cases, it will be your clearing agent.
What should I do after my car leaves Japan?

Jsmile will send you the Bill of Lading and other documents by air.
Please bring them to the customs office and pick up the car.

When can I receive my car?

Please contact your clearing agent to confirm the exact arrival date of the vessel and the ideal pick-up date.
*Please be aware that if you have delayed picking up your car, it may cause extra charges, such as a storage fee.

When do you ship my car?

We will arrange the soonest available shipment after full payment has been made. We will keep you updated on the shipping schedule.
It takes about 1~2 weeks from purchasing a vehicle to leaving Japan port for your country.

When will my car get shipped?

Shipping details are noticed within 2 weeks from the date of confirmation by our logistics department.

Why do you need my physical address?

The physical address is a requirement set out by the shipping Companies and Courier Companies that will be involved in the delivery process.
Any discrepancies regarding consignee details can lead to a delay in delivery. It is highly recommended to double-check your data before submitting.
We do understand that in some countries, they do not have physical addresses. If there is no physical address available, please include your street or building name and the nearest village or town name together with the P.O. Box address.

Container shipment, what is it?

Container shipment is a term used to describe a shipping method in which cars are loaded into containers for shipment and remain in one till the completion of shipment. This option is useful when the vehicle cannot be transported via Ro/Ro. Usually, there are 40″ and 20″ containers available. Depending on the size of the units, about 4-6 vehicles can fit in a 40″ container; and about 2 in a 20″ container.

Goods Export / Auction

Can I cancel my auction?

Whether you can cancel your bid depends on both the timing and the seller’s policies.
If you wish to cancel your bid, please contact your manager immediately.
Regardless of the result of your cancellation request, a fee of 2,000 yen will be charged. As such, we recommend that you consider carefully before placing your bid.

Is it possible to negotiate for a lower price?

Yes, it is possible to negotiate for a lower price for items listed on platforms like Yahoo! Auctions or other flea markets such as Mercari. Please provide your assigned manager with the auction ID and the price you wish to negotiate in yen.

Please note the following:

  • We kindly request that you refrain from requesting significant price reductions.
  • There may be instances where we are unable to negotiate the price.
  • To maintain a smooth transaction process, please refrain from contacting sellers directly.
  • The fee for the price negotiation is 500 yen per request. Additionally, we will charge 50% of the negotiated amount if the negotiation is successful and the price goes down.
Can I order items listed as 'Pick up only'?

Yes, we can pick up ‘Pick up only’ items for an additional fee of 2,000 yen per 30 minutes from our office, plus train fares. Please contact us for more details.

Goods Export / General

What are "junk" items?

The term “junk” (ジャンク in Japanese) is used by Japanese sellers to describe items that are non-functional, heavily damaged, or otherwise not up to standard. “Junk” is the lowest item condition rating, so items listed as such are expected to be in poor condition.

Items categorized as “junk” are not eligible for compensation, even if they do not work as intended.

Sellers might list an item as “junk” for several reasons, including:

  • The item is entirely non-functional.
  • The functionality of the item has not been checked.
  • The item is heavily damaged.
  • The item is suitable only for parts.
  • The item is old and may have concealed damage.
Can I check the item before it is shipped out internationally?

Yes, you can. Once your ordered goods arrive at our warehouse, we will provide you with six photos for free.
This allows you to confirm that the item is as expected and ready to be shipped to you.

Can you refund me for my order's customs fees?

Customs fees, import duties, and other similar charges are levied by your local government, not by our service. Unfortunately, we cannot provide refunds or compensation for these fees; they fall under the customer’s responsibility.

You may also want to contact your local post office for information regarding your country’s fees. The more informed you are, the better you can manage your shipments according to your needs

Do I have to pay import tax?

Most international customers may be subject to import taxes on their shipments. However, these taxes are not paid directly to us and are not included in the prices on our website or in our shipping costs.

We recommend that customers research the import tax policies of their home country to understand any potential additional costs.

For Australian Customers: As of July 2018, Australian GST will be charged on all orders shipped to Australia.

Details here: www.ato.gov.au/Business/GST/In-detail/Rules-for-specific-transactions/International-transactions/GST-and-imported-goods/

For New Zealand Customers: Starting from December 1st, 2019, a 15% Goods and Services Tax (GST) will be charged on orders addressed to New Zealand.

Details here: www.customs.govt.nz/about-us/news/important-notices/new-gst-rules-for-low-value-imported-goods/

Can I ask the seller a question?

Yes, we can communicate with sellers or stores on your behalf. Simply leave a comment on the customer sheet or contact your manager via WhatsApp or email. Our fee structure for inquiries is as follows:

  • To contact a seller for product information, additional photos, special requests, etc., via email or request form: 300 yen per request, which will be free of charge if you are a VIP member.
  • To contact a seller via phone: 1,500 yen per call.

Please bear in mind that some stores will not accept questions, in which case we will not be able to facilitate communication.

If you wish to negotiate the price, we can accommodate your request for a fee of 500 yen per request. Additionally, if the negotiation is successful and the price is reduced, we will charge a service fee equal to 50% of the negotiated discount.

Can I add items to my order?

Unfortunately, items cannot be added to an order once the checkout process is complete. However, we can place another order on your behalf and ship it together with the goods from your previous order if you wish.

Can I cancel my shopping order?

Whether you can cancel your shopping order depends on both the timing and the seller’s policies. The cancellation fees are as follows:

  • To cancel BEFORE the item has been shipped to our warehouse (only if the seller agrees): 300 yen, plus any additional expenses the seller may require. These extra costs will be borne by the customer.
  • To cancel AFTER the item arrives at our warehouse (only if the seller agrees): 1,000 yen, plus any additional expenses the seller may require. These extra costs will be borne by the customer.
Can I change an item's size or color after placing an order?

Requests to change the size or color of an item should be made before we make the purchase on your behalf. Changes can only be made when the order is not confirmed by us.

To modify your order’s details, please update the customer sheet with the necessary changes and contact your manager as soon as possible. We strongly advise that you thoroughly review all details before submitting an order to us.

Can I exchange items in my order?

Requests to change the size or color of an item should be made before we make the purchase on your behalf. Changes can only be made when the order is not confirmed by us.

To modify your order’s details, please update the customer sheet with the necessary changes and contact your manager as soon as possible. We strongly advise that you thoroughly review all details before submitting an order to us.

Can I order a pre-order item?

Yes, we can process orders for pre-order items. Simply place an order for the item through the customer sheet as you would do normally.

Please note:

  • Payment for pre-orders must be completed before we can proceed with the order.
  • There may be instances where pre-orders are limited to certain quantities.
What sites can I order from?

Aside from the shops listed on our website, we can generally assist you in purchasing items from most online shopping sites.

Can you give me more information about an item?

If the information on an item’s page on a marketplace/website doesn’t answer all of your questions, feel free to reach out to us for further details. You can ask us any questions either by contacting us directly or by leaving a comment on the customer sheet provided upon registration. Please include a link to the item’s page in your message, so we know exactly which item you’re referring to.

We encourage you to ask any questions you might have about an item before placing an order.

Are there any items that can't be shipped internationally?

Some items are prohibited from shipping internationally.

They are listed as follows:

  • Flammable items (electronic cigarettes, lighters, fireworks, firecrackers, perfume, nail polish, spray cans, portable battery charger, etc.)
  • Explosive items
  • Gases
  • Plants
  • Meat
  • Items that violate
  • Japanese law
  • Currency
  • Air guns
  • Swords (including replicas)


The information above is subject to change. Please check Japan Post/ Courier Service websites for updates and more details before you place an order.

Can I order alcoholic beverages and ship them internationally?

The ability to import alcoholic beverages depends on the regulations of the receiving country, which can change frequently. Please contact us for more specific information.

Can I order amber, coral or ivory products and ship them internationally?

The ability to import those items depends on the regulations of the receiving country, which can change frequently. Please contact us for more specific information.

Can I order batteries or items containing batteries and ship them internationally?

The ability to import items containing batteries depends on the regulations of the destination country, which can frequently change.

Normally, batteries must be installed in a device and cannot be shipped separately. Please contact us for more specific information

Can I order car parts and ship them internationally?

The possibility of shipping car parts internationally depends on the rules and regulations of international courier services as well as those of the destination country.
For more detailed information, please contact us.

Can I order collectible coins and banknotes and ship them internationally?

The possibility of ordering collectible coins and banknotes and shipping them internationally depends on the rules and regulations of international courier services as well as those of the destination country, which can frequently change. For more detailed information, please contact us.

Can I order cup noodles or miso soup and ship it internationally?

The possibility of ordering cup noodles or miso soup and shipping them internationally depends on the rules and regulations of international courier services as well as those of the destination country, which can frequently change. For more detailed information, please contact us

Can I order knives or swords and ship them internationally?

The possibility of ordering knives or swords and shipping them internationally depends on the rules and regulations of international courier services as well as those of the destination country, which can frequently change. For more detailed information, please contact us

Can I order lighters and ship them internationally?

The possibility of ordering lighters and shipping them internationally depends on the rules and regulations of international courier services as well as those of the destination country, which can frequently change. For more detailed information, please contact us.

Can I order model guns or toy guns and ship them internationally?

The possibility of ordering model guns and shipping them internationally depends on the rules and regulations of international courier services as well as those of the destination country, which can frequently change. For more detailed information, please contact us.

Can I order pet food and ship it internationally?

The possibility of ordering pet food and shipping them internationally depends on the rules and regulations of international courier services as well as those of the destination country, which can frequently change. For more detailed information, please contact us.

Can I order plants or gardening goods and ship them internationally?

The possibility of ordering plants or gardening goods and shipping them internationally depends on the rules and regulations of international courier services as well as those of the destination country, which can frequently change. For more detailed information, please contact us.

Can I order wireless earphones or wireless chargers and ship them internationally?

The possibility of ordering wireless earphones or wireless chargers and shipping them internationally depends on the rules and regulations of international courier services as well as those of the destination country, which can frequently change. For more detailed information, please contact us.

Goods Export / Payment

Do I have to pay Japanese sales tax?

No, you are not responsible for paying Japanese sales tax if the items are shipped outside of Japan. The Japanese sales tax applies only to those who reside in Japan and consume the goods there. However, if you choose to have your items delivered within Japan, please note that the sales tax will be applied.

Our service fee mirrors the Japanese sales tax rate, which is either 8% or 10%. For ease of calculation, you can think of the total price as the item price plus our service fee.

I have been paying the Japanese sales tax when importing with other companies. Why doesn't your company charge this tax?

The sales tax in Japan is a type of tax that companies collect from their customers, or end users, and remit to the government. However, this tax is only applied when the product or service is consumed within Japan. Consequently, even if this tax is initially collected from customers, it is typically refunded when the company can confirm that the product or service is being used outside of Japan.

This practice applies across all commerce, regardless of the company involved. In our case, since we know that the products we handle are being exported, we exempt our customers from this tax upfront. As for other companies’ business models, we cannot speak to their practices. However, we hope this explanation helps you understand why we do not charge Japanese consumption tax to our international customers.

Can I pay by 'Pay on Delivery', also known as 'Daibiki' in Japanese?

Yes, you can order goods that offer the ‘Pay on Delivery’ or ‘Daibiki’ payment option. A service fee based on the actual cost, typically around 300-500 yen, will be applied.

However, for a smoother transaction, we recommend other payment methods such as credit card.

Goods Export / Shipping

Are shipments insured?

We only accept shipping methods with insurance against loss/damage during international shipping.
If you want to know more about the damaged/ missing item procedure, please refer to “My parcel is damaged/ missing. What should I do?”.

Do you ship worldwide?

Yes.

My parcel is damaged/ missing. What should I do?

First of all, if you notice any issue with your parcel upon arrival, please make sure you take photos of the outer box, inner packing, and other things that describe the problem, such as the damage to your items, and keep all the packing materials for investigation.

For postal service:

Please go directly to your local postal office.
Once your claim has been accepted, please share the following with us:

  • A copy of your registered claim ( CN24 form or other types of claim forms provided).
  • Photos of the outer box, inner packing, and other things that describe the problem.
  • Photos of any damage to your items

We will then request Japan Post for the compensation procedure.

For courier services:

Please contact the courier directly within the allowed period for submitting a claim.

The allowed period for each courier service is as follows:
     DHL : up to 30 days after the shipping date
     FedEx : up to 21 days after the delivery date
     UPS : up to 14 days after the delivery date

Once your claim has been accepted, please share the following with us:

  • Photos of the outer box, inner packing, and other things that describe the problem.
  • Photos of any damage to your items.
Can I directly pick up my order at your warehouse?

Unfortunately, we currently do not offer the option to pick up items directly from our warehouse.

Can I ship items with lithium batteries overseas?

We can ship items like game consoles or laptops which contain lithium batteries, but under the following conditions:

1. The lithium batteries are installed inside the item.
2. There is a maximum of two lithium batteries installed per item.
3. The destination country allows the importation of lithium batteries.
For more detailed information, please contact us.

Can I ship my items to a Japanese address?

Yes, we can ship your items to a Japanese address.

If you’re shipping to a hotel:

Please avoid scheduling shipments if you do not plan to arrive within 15 days of the shipping date. Make sure to confirm with the hotel that they can receive and hold the package for you, especially if you haven’t checked in yet. When providing shipping instructions, please include your check-in date in the delivery address, the hotel’s phone number, and use the same name as the one you used for your hotel reservation.

If you’re shipping to a friend or another business:

Ensure you contact the recipient or person in charge to confirm they can accept the package and its contents.

Please note that t
he item you ordered will be subject to Japanese consumption tax (8% or 10%) when you receive it in Japan.

Can I split items from the same order into separate shipments?

Yes, we can split the items from your order into separate packages. To request this, please leave instructions on how to split the items in the comments section of the customer sheet, or contact your assigned manager.

Can I track an international shipment?

We prioritize our customers’ safety and do not allow shipping methods that don’t provide a tracking number.

For Airmail or SAL Small Packet shipments through Japan Post, you can add a tracking service for an additional fee of 410 yen.
This service will allow you to track and trace your package on the Japan Post website.

How long does domestic delivery take?

Delivery times vary based on the store or seller’s policies and stock levels.

For auction items, the process includes contacting the seller, making payment, and receiving the item at our warehouse. This process typically takes around 7 – 10 business days.

For orders from websites like Amazon and Rakuten, the expected shipping time is often indicated on the item’s page.

For items from flea market sites such as Mercari, it generally takes about 5 days for the seller to dispatch your item after we’ve received purchase approval.

Jsmile

Do you have any representatives outside of Japan?

We don’t have any representatives outside of Japan. Please check our company details.

Who operates www.WeLoveJDM.com?

Jsmile LLC operates www.WeLoveJDM.com