Welovejdm_Revolution in Proxy Service
Jsmile Goods Export 0

Revolution in Proxy Service:
How Jsmile Changed the Game

Revolution in Proxy Service: How Jsmile LLC Changed the Game

Like many leading companies in the proxy service and export industry, we utilized an API system on our website. This system enabled users to view products from various Japanese online platforms, including Amazon, Rakuten, Yahoo! Auction, and others, directly on our site, complete with one-click ordering. Convenient, right? But what are the drawbacks of such a system? And how did we solve these problems?

Let’s take a closer look starting with problems.

 

Like many leading companies in the proxy service and export industry, we utilized an API system on our website. This system enabled users to view products from various Japanese online platforms, including Amazon, Rakuten, Yahoo! Auction, and others, directly on our site, complete with one-click ordering. Convenient, right? But what are the drawbacks of such a system? And how did we solve these problems? 

Let’s take a closer look starting with problems.

1. Common problems

Welovejdm_Revolution in Proxy Service

1. Frequent bugs and website errors.

Automatic systems that integrate product streams onto a site via API require constant monitoring by the IT team to find and fix sudden system errors. During this time, customers miss out on interesting auction lots, can’t purchase products, and lose rare offers.

  1. Limited communication with sellers.

As all orders go through the proxy system, features such as negotiating discounts and special requests are often impossible.

  1. Delayed response to bids and purchases.

The system takes time to process orders, causing them to be delayed when reaching the purchasing department. For auctions, every second counts.

  1. Missing information on discounts or promotions.

Discounts on online platforms, price reductions from private sellers on Yahoo! Auctions, Mercari, etc. – all this can be invisible when using proxy service sites.

  1. Delayed product updates and limited assortment.

Have you noticed that when browsing original Japanese sites and proxy service sites, products may be updated late or not at all? This can happen often.

  1. Limited integration with logistics systems.

Lack of information about shipping costs, delivery times, or order tracking.

  1. Insufficient product information.

Inadequate product descriptions, lack of high-quality photos, or insufficient information about sellers.

  1. Frequent bugs and website errors.

Automatic systems that integrate product streams onto a site via API require constant monitoring by the IT team to find and fix sudden system errors. During this time, customers miss out on interesting auction lots, can’t purchase products, and lose rare offers.

  1. Insufficient customer support or slow response to inquiries.
  2. Customer account security and potential data leakage.

An account on the site, linked to a credit card and storing money, is a potential target for malicious actors. Despite companies’ efforts to improve security measures, ensuring complete safety is challenging. Customers’ concerns about this are understandable. What will you do if your account is hacked and confidential information and money are stolen? Are you confident about the security? What will the company do if its site is hacked and there is a data breach?

 

These are the main drawbacks customers had to endure for a long time. Using a proxy system with an integrated API, solving these issues remained questionable.

3. Missing information on discounts or promotions.

Discounts on online platforms, price reductions from private sellers on Yahoo! Auctions, Mercari, etc. – all this can be invisible when using proxy service sites.

4. Limited communication with sellers.

As all orders go through the proxy system, features such as negotiating discounts and special requests are often impossible.

5. Delayed response to bids and purchases.

The system takes time to process orders, causing them to be delayed when reaching the purchasing department. For auctions, every second counts.

6. Limited integration with logistics systems.

Lack of information about shipping costs, delivery times, or order tracking.

7. Insufficient product information.

Inadequate product descriptions, lack of high-quality photos, or insufficient information about sellers.

8. Insufficient customer support or slow response to inquiries.

9. Customer account security and potential data leakage.

An account on the site, linked to a credit card and storing money, is a potential target for malicious actors. Despite companies’ efforts to improve security measures, ensuring complete safety is challenging. Customers’ concerns about this are understandable. What will you do if your account is hacked and confidential information and money are stolen? Are you confident about the security? What will the company do if its site is hacked and there is a data breach?

These are the main drawbacks customers had to endure for a long time. Using a proxy system with an integrated API, solving these issues remained questionable.

Common problems

Welovejdm_Revolution in Proxy Service
  1. Limited communication with sellers.

As all orders go through the proxy system, features such as negotiating discounts and special requests are often impossible.

  1. Delayed response to bids and purchases.

The system takes time to process orders, causing them to be delayed when reaching the purchasing department. For auctions, every second counts.

  1. Missing information on discounts or promotions.

Discounts on online platforms, price reductions from private sellers on Yahoo! Auctions, Mercari, etc. – all this can be invisible when using proxy service sites.

  1. Delayed product updates and limited assortment.

Have you noticed that when browsing original Japanese sites and proxy service sites, products may be updated late or not at all? This can happen often.

  1. Limited integration with logistics systems.

Lack of information about shipping costs, delivery times, or order tracking.

  1. Insufficient product information.

Inadequate product descriptions, lack of high-quality photos, or insufficient information about sellers.

  1. Frequent bugs and website errors.

Automatic systems that integrate product streams onto a site via API require constant monitoring by the IT team to find and fix sudden system errors. During this time, customers miss out on interesting auction lots, can’t purchase products, and lose rare offers.

  1. Insufficient customer support or slow response to inquiries.
  1. Customer account security and potential data leakage.

An account on the site, linked to a credit card and storing money, is a potential target for malicious actors. Despite companies’ efforts to improve security measures, ensuring complete safety is challenging. Customers’ concerns about this are understandable. What will you do if your account is hacked and confidential information and money are stolen? Are you confident about the security? What will the company do if its site is hacked and there is a data breach?

These are the main drawbacks customers had to endure for a long time. Using a proxy system with an integrated API, solving these issues remained questionable.

2. Delayed product updates and limited assortment.

Have you noticed that when browsing original Japanese sites and proxy service sites, products may be updated late or not at all? This can happen often.

3. Missing information on discounts or promotions.

Discounts on online platforms, price reductions from private sellers on Yahoo! Auctions, Mercari, etc. – all this can be invisible when using proxy service sites.

4. Limited communication with sellers.

As all orders go through the proxy system, features such as negotiating discounts and special requests are often impossible.

5. Delayed response to bids and purchases.

The system takes time to process orders, causing them to be delayed when reaching the purchasing department. For auctions, every second counts.

6. Limited integration with logistics systems.

Lack of information about shipping costs, delivery times, or order tracking.

7. Insufficient product information.

Inadequate product descriptions, lack of high-quality photos, or insufficient information about sellers.

8. Insufficient customer support or slow response to inquiries.

9. Customer account security and potential data leakage.

An account on the site, linked to a credit card and storing money, is a potential target for malicious actors. Despite companies’ efforts to improve security measures, ensuring complete safety is challenging. Customers’ concerns about this are understandable. What will you do if your account is hacked and confidential information and money are stolen? Are you confident about the security? What will the company do if its site is hacked and there is a data breach?

These are the main drawbacks customers had to endure for a long time. Using a proxy system with an integrated API, solving these issues remained questionable.

How did we address all these issues and how do we solve emerging problems promptly?

Welovejdm_Revolution in Proxy Service

We conducted a large survey among our main clients and partners, grouped all ideas, and came to the following solutions.

Considering our main clients are business owners (B2B), we realized that using a proxy system with an API on our site was not ideal. It is more suited for individual customers making occasional personal purchases. Therefore, we decided to abandon this automatic system and completely rethink our customer interaction structure. Our role as an intermediary is key in the interaction between clients and sellers. The main rule of our company became that each client should work with a personal manager with extensive experience, living in Japan, multilingual, and possessing all the necessary skills and authority to independently solve all key business issues. Thus, in our company, you will not hear the phrase “I will check with the management and get back to you.” The professionalism of our staff allows solving all tasks at a high level, taking our clients’ business to a new level and giving them advantages over competitors.

All work now happens directly with your manager, whom you can contact via WhatsApp or other convenient means. Quick orders, individual requests, consultations, insider information, and much more are now accessible, addressing all the above problems. 

We recommend that everyone place a few orders with other companies before starting to work with us. This way, you can compare the differences and see for yourself how our service excels in quality and offers more competitive pricing.

Clients who come to us become our partners.



How did we address all these issues and how do we solve emerging problems promptly?

Welovejdm_Revolution in Proxy Service

We conducted a large survey among our main clients and partners, grouped all ideas, and came to the following solutions.

Considering our main clients are business owners (B2B), we realized that using a proxy system with an API on our site was not ideal. It is more suited for individual customers making occasional personal purchases. Therefore, we decided to abandon this automatic system and completely rethink our customer interaction structure. Our role as an intermediary is key in the interaction between clients and sellers. The main rule of our company became that each client should work with a personal manager with extensive experience, living in Japan, multilingual, and possessing all the necessary skills and authority to independently solve all key business issues. Thus, in our company, you will not hear the phrase “I will check with the management and get back to you.” The professionalism of our staff allows solving all tasks at a high level, taking our clients’ business to a new level and giving them advantages over competitors.

All work now happens directly with your manager, whom you can contact via WhatsApp or other convenient means. Quick orders, individual requests, consultations, insider information, and much more are now accessible, addressing all the above problems. 

We recommend that everyone place a few orders with other companies before starting to work with us. This way, you can compare the differences and see for yourself how our service excels in quality and offers more competitive pricing.

Clients who come to us become our partners.