Online Shopping

Service Overview

Welcome to Jsmile, your trusted gateway to Japanese shopping! Situated in Japan, we’re a registered and licensed business specializing in procuring items from both local physical retailers and renowned online platforms including Amazon, Yahoo! Auction, Mercari, Rakuten, and many more. Here’s what we offer:

  • Personalized Shopping: We purchase items based on your preferences and requests, acting as your personal shopper in Japan.
  • Worldwide Shipping: With a range of shipping options, including DHL, FedEx, EMS, air mail, surface mail from Japan Post, and more, we ensure your items reach you wherever you are.
  • Instant Communication: For a seamless and swift ordering experience, connect with us on WhatsApp. Starting your shopping spree is as easy as sending us a message.

And many more can be found below!

Join us in exploring the best of Japan and get your desired products delivered right to your doorstep.

How To Buy

-Recommended-
Chat on WhatsApp
Sign up via form

Plans and Pricing

  • As the Japanese consumption tax is refunded upon export, we don’t charge this tax to our international customers.
  • The minimum charge per item is 2000 yen.
Welovejdm_tax free shopping

1. Regular Plan

Pricing

Fee is the same amount as the sales tax of goods.
Plus a flat fee of 500 yen per item.

What’s Included:

Support Hours

Monday – Friday: 09:00 – 18:00 JST

Saturday, Sunday, and Japan Public Holidays: Closed

-Recommended-
Chat on WhatsApp
Sign up via form

2. VIP Plan

Pricing

Fee is the same amount as the sales tax of goods.

What’s Included:

Support Hours

Available every day (including Japan Public Holidays): 06:00 – 23:00 JST

Membership Criteria

To qualify for our VIP membership, you need to either

  • have spent more than 1 million yen in the previous month, or
  • deposit a minimum of 1 million yen in your account for the current month’s purchases

*Please note that this deposit is refundable, but 5% will be deducted upon refund. It is, therefore, advisable to deposit an amount you anticipate spending in the near future.

-Recommended-
Chat on WhatsApp
Sign up via form

Simple Math

Sample calculation when purchased at an online store

For an item priced at ¥20,000 (without tax):

■Regular Plan

  • Item Price without tax (¥20,000) + Our Service Fee (¥2,000): ¥22,000
  • Flat Fee (¥500)
  • Domestic Shipping Fee (from a store to our warehouse, if required): ¥400
  • International Shipping: ¥3,000

       Total (to your doorstep) = ¥25,900

■VIP Plan

  • Item Price without tax (¥20,000) + Our Service Fee (¥2,000): ¥22,000
  • Domestic Shipping Fee (from a store to our warehouse, if required): ¥400
  • International Shipping: ¥3,000

       Total (to your doorstep) = ¥25,400

Note: If the price of an item is listed with tax, this indicates that our service fee is already included in that amount.

Simple Math

Sample calculation when purchased at an online store

For an item priced at ¥20,000 (without tax):

■Regular Plan

  • Item Price without tax (¥20,000) + Our Service Fee (¥2,000): ¥22,000
  • Flat Fee (¥500)
  • Domestic Shipping Fee (from a store to our warehouse, if required): ¥400
  • International Shipping: ¥3,000

       Total (to your doorstep) = ¥25,900

■VIP Plan

  • Item Price without tax (¥20,000) + Our Service Fee (¥2,000): ¥22,000
  • Domestic Shipping Fee (from a store to our warehouse, if required): ¥400
  • International Shipping: ¥3,000

       Total (to your doorstep) = ¥25,400

Note: If the price of an item is listed with tax, this indicates that our service fee is already included in that amount.

see the bigger picture
see the bigger picture
Comparison in detail
welovejdm_Price-comparison-table_big
see the bigger picture

Price Comparison for VIP Plan

welovejdm_Price-comparison-table_big
-Recommended-
Chat on WhatsApp
Sign up via form
PACKING MATERIALS

Please note that depending on the membership plan and weight of the parcel, we may require our customers to purchase any necessary packing materials.

Please purchase packing materials of your choice from the stores listed below.

Optional fees

Description VIP Member Price Regular Price
Additional daily ITEM storage fee
Small 50 yen / Medium 100 yen / Large 200 yen per day
Question fee *Contact a seller for information on a product, additional photos, special requests, etc. (email, request form)
Free
300 yen per request
Contact a seller via phone
Free for the first 5 times each month.
1,500 yen per call
Packing fees for a parcel of more than 2KG
250 yen for each additional kilo over 2KG. *Up to 29KG
Packing materials for a parcel of more than 2KG
Free *Up to 29KG
*Please note that additional costs may be incurred if a special type of box is needed.
Price varies depending on a box(s) of your choice
Photo of an item with white background ( to facilitate resale on your website website etc.)
500 yen per photo
1000 yen per photo
A video of an item
500 yen per video ( about 30 seconds)
1000 yen per video ( about 30 seconds)
Cancellation fee *BEFORE the seller ships the item to our warehouse (only if the seller agrees)
300 yen, plus any additional expenses the seller may require.
These extra costs will be borne by the customer.
Cancellation fee *AFTER the item arrives at our warehouse (only if the seller agrees)
1,000 yen, plus any additional expenses the seller may require.
These extra costs will be borne by the customer.
Cancellation request for yahoo auction bid *The fee will be charged regardless of the result of your request.
2,000 yen
Extra photos *When more than the basic number of photos ( 6 photos) is requested.
500 yen per 3 photos
Physical item check
1,000 yen
Price negotiation (if possible)
500 yen per request. Additionally, we will charge 50% of the negotiated amount if the negotiation is successful and the price goes down.
In-store pickup fee
From 2,000 yen per 30 minutes + train fares
Tire Removal Fee
Price varies depending on the item
Disposal *If an item(s) cannot be disposed of for free.
Price varies depending on the item
Packing reinforcement fee
Price varies depending on a box(s) and the type of reinforcement of your choice
Repacking fee *When repacking the item(s), we had already packed before is requested.
1000 yen
Unpacking fee
1,000 yen
Outsourced Packing
Price varies depending on the item
Intangible item purchase
A sales tax of 10% will be charged (Tax refund is possible only when items are exported from Japan)
Non-International Delivery Fee *Receive an item in Japan (without having them exported)
A sales tax of 10% will be charged (Tax refund is possible only when items are exported from Japan) *Domestic shipping fee from our warehouse to your address will be also charged.
FedEx fee *Applied to FedEx shipments destined for an address outside FedEx's direct distribution area.
2,710 yen
Export Clearance Fee *Applied to packages with a total value of 200,000 yen or more sent through Japan Post (EMS, International Parcel).
2,800 yen
GST
Australian GST Actual cost As of July 1 2018, GST (Goods and Services Tax) is charged for parcels sent to Australia. New Zealand GST Actual cost As of December 1, 2019, GST (Goods and Services Tax) is charged for parcels sent to New Zealand
Import & custom taxes
Not responsible. *Customers should check locally
Bank transfer fee (domestic)
660 yen
Convenience store payment fee
500 yen
Post office payment fee
2,000 yen
Daibiki (pay on delivery)
Actual cost *around 300-500 yen
Gift wrapping
300 yen
Additional work that's not listed here
If the service you are looking for is not listed here, feel free to contact us!

Service Request Form

Thank you for your interest in us! We're currently experiencing a high volume of inquiries and may need some extra time to reply. Please bear with us, and we'll get back to you as soon as possible.